Below is the list of major services and items supported by Information Technology and the Technology Support Center. This is by no means an exhaustive list. If you do not see the item, software, or question you have regarding your technology concerns, please call us at 410-677-5454.
Campus Support Centers
GullNet and Peoplesoft
- Accessing Class Rosters and Entering Grades in GullNet
- Cannot access 1098-T form in GullNet
- Course & Location Survey Results (Course Evaluations) in GullNet
- Create a Student Email Distribution List from an exported GullNet Process Scheduler Request
- Emergency Text Alert System (Rave)
- Faculty and Staff GullNet Self Service Information
- Getting Started with the GullNet 2021 Upgrade
- GullNet and Peoplesoft FAQs
- GullNet how to guide for faculty
- GullNet how to guide for students
- Holds on your account in GullNet
- How to renew your contract in GullNet
- How to request a name change on your Gullnet or Email account
- Making a payment in GullNet (CashNet)
- Navigate
- Obtaining a Course Evaluation Student Participant Count in GullNet
- Obtaining Course Evaluation Long Answers for Department Chairs in GullNet
- Obtaining Course Evaluation Results for Department Chairs in GullNet
- Obtaining Course Evaluation Results in GullNet
- Obtaining Course Evaluation Summary Results for Perdue Business Department Chairpersons in GullNet
- Obtaining Course Evaluation Summary Results for Perdue Business Faculty in GullNet
- Obtaining Course Survey Long Answer Results in GullNet
- Obtaining Course Survey Participant Counts for Department Chairs in GullNet
- Obtaining Crse & Loc Survey Results (Course Evaluations) for Nursing Course Coordinators only in GullNet
- Peoplesoft Query Tips
- Signing the Acceptable Use and Policy Receipt Acknowledgement in GullNet
- SQL Error when trying to register for classes in GullNet
- Take a Course Evaluation in GullNet as a student
- Taking an administrative survey (course evaluations) in GullNet
- Transcript Information
- Trying to register or pre-register and get maintenance page
- Using GullNet to email your students
- Viewing Grades on GullNet as a student
- When trying to click on a link in GullNet, the user gets a spinning wheel
Info for faculty, staff, students and parents new to Salisbury University
- IT Information for New SU Faculty and Staff
- IT Information for New SU Students
- IT Information for Parents of SU Students
- SU-UMGC Europe - Student Help
Internet Access
- Connect to the SU-Guest Network
- Connect to the SU-Secure Wireless Network (General Instructions)
- Connect to the SU-Secure Wireless Network using a Chromebook
- Connect to the SU-Secure Wireless Network using an Android device
- Connect to the SU-Secure Wireless Network using an iPhone or iPad
- Connect to the SU-Secure Wireless Network using a Nook or Kindle E-Reader
- Connect to the SU-Secure Wireless Network using Mac OS
- Connect to the SU-Secure Wireless Network using Windows 10
- Connect to the SU-Secure Wireless Network using Windows 11
- Connect to the SU Wired Network in a Residence Hall
- Creating a Help File from the SU-Connect Secure W2 program
- Eduroam wifi network information
- Find Your MAC Address
- Network Compatible Devices
- Private (MAC) Address Setting Issue - iOS and Android
- Registering your gaming console, smartTV, streaming and other network devices for Internet access
- Resolving iPhone/Mac SU-Secure Cert Issue
- Security certificate is not trusted error in Google Chrome
- Updating SU-Secure for new Wifi Certificates - Andriod device
- Updating SU-Secure for new Wifi Certificates - iOS (iPhone)
- Updating SU-Secure for new Wifi Certificates - MacOS
- Updating SU-Secure for new Wifi Certificates - Windows
- Xbox will not connect to internet even after registering and connecting to SU-Connect.
IT Procurement and Consulting Services
- New Computer Configurations - Macintosh
- New Computer Configurations - Windows
- New Printer Configurations
- Student Personal Computers - Suggested Specifications
IT Security
- Email and mobile security
- Advanced Threat Protection(ATP)/SafeLinks Email Scan
- Microsoft Defender for Office 365 has encountered an error
- Mobile Security
- Office 365 Microsoft Email Security
- Phishing Alert Report- email security icon
- Phishing Email-What to do if you receive a phishing email
- Second Chance-Knowbe4 Phishing URL security tool
- Malware and Spyware Prevention
- Personal Computer Security
- Recommended anti-malware programs for personal computers
IT Student Employment Opportunities
Labs and Classrooms
- Audio Visual Services
- Classroom and Meeting Space Locations and Information
- Distance Learning and IVN Rooms
- Does Information Technology have computers or equipment for loan or checkout?
- How to reserve an IT computer lab
- Information Technology computer lab reservation information
- Information Technology Lab Locations
- Integrated Media Center
- Lab Software Locations
- Sympodium ID350 and ID370 Interactive Pen Display Manual
- Using AirMedia for Wireless Presentations in Classrooms, Labs and Meeting Spaces
- Using Extron control panels for lab and smart classroom projector systems
- Using the Mini Document Camera with Zoom for Remote Teaching
- Using touch panel controllers for lab and smart classroom audio visual systems
- Web Conferencing Rooms (i.e. Zoom, Skype, MS Teams)
Network Drives and Cloud Storage
- Creating Subfolders on your Departmental Drive
- Getting an out of disk space error on a network drive
- Manage Cloud Computing Containing Personally Identifiable Information(PII)
- Network discovery turned off error when looking for network drives
- Restore a file from an SU network drive using Previous Versions
- Working with Network Drives
Operating System and Hardware Support
- Changing your Time/Time Zone
- Find your SU computer name for remote access and troubleshooting
- How to update Mac OS keychain password
- Installing the Logitech® Webcam C930e
- IT New Computer/Replacement Plan: New Employees and Device Replacement
- Microsoft Surface will not turn on or wake from sleep
- No bootable partition in table error when turned on
- Preparing an SU laptop for off-campus use
- Release and renew an IP address
Passwords and Accounts
- About Single Password
- Different Types of Accounts
- Duo (Multi-Factor Authentication)
- Black Screen/Chrome Crashes when going to DUO
- Duo: Changing Your Device with the Same Number
- Duo: Getting a new Phone with a Different Number
- DUO login: Left Your Phone at Home?
- Duo MFA with Office 365 email supported mail clients
- Enrolling in Duo for the First Time
- How to add a second device in Duo
- How to Opt in to DUO (Multi-Factor Authentication)
- Logging in Using Duo
- Receiving many DUO requests simultaneously - MFA or DUO "Bombing"
- Using Duo at Multiple Institutions
- Faculty and staff account creation process
- Faculty Emeriti (retiree) access
- General information about Faculty and Staff SU accounts
- General information about Student SU accounts
- Managing student worker accounts in GullNet
- Password Assistance
- Password reset for incoming, prospective and transfer students (GullNet)
- Requesting a guest account for internet and computer login access
- SAP Logins- Perdue School students
- SPS-Statewide Personnel Online System (Open Enrollment for Benefits)
- SU account creation, access and deletion for faculty, staff and student accounts
- SU Bookstore Account Information
- SU Employee Office Phone, Office location, and Job Title updates
- User repeatedly locked out of SU account after changing password
- Using the SU Password Reset System to change or reset your password
Printing, Faxing and Scanning
- "Load tray 1" Printer Error -computer labs and library
- About personal printers in Residence Halls
- Add a Local/Personal Printer to a Mac
- Copying from a departmental Canon printer
- Departmental Canon devices-print, copy, scan, fax, supplies, support
- Faxing from a Departmental Canon Printer
- How to print single-sided in an IT computer lab
- Mobile Printing using PrinterOn
- Other Print Services
- PrinterLogic - Adding a networked printer to your computer
- Printing envelopes on a departmental Canon printer
- Printing in grayscale in Windows IT computer labs
- Printing multiple PowerPoint slides
- Printing multiple PowerPoint slides on Mac
- Printing to a departmental Canon from a Mac
- Printing to a Departmental Canon from Windows
- Releasing print jobs from the GoPrint release station
- Scanning from a departmental Canon
- Scanning in an IT Computer Lab
- Student and faculty poster printing hours and information
- Using GoPrint to Print in IT Computer Labs or Public Locations
Software and Applications
- (APS) Academic Performance Solutions
- Adobe Acrobat won't open PDFs from the Internet
- Adobe Creative Cloud - How to Login and Use Adobe Products
- Creating Accessible Content and Files
- DocuSign at Salisbury University
- EMS Reservation System
- Exam Scanning Services - Scantron (Parscore)
- Faculty and staff software access
- Faculty Success (formerly Digital Measures) for Faculty
- Adding Education to Faculty Success
- Adding Hyperlinks to the Promotion and Tenure Workflow
- Faculty Overview of Managing Activities
- Faculty Success(formerly Digital Measures) Timelines
- Faculty Success CV for Tenure and Promotion Checklist
- Henson School Workflow for Annual Review
- Importing Intellectual Contributions from Third Party Sources in Faculty Success (formerly Digital Measures)
- Import Publications from a Third Party
- Promotion and Tenure Reviewer Guide
- Tenure and Promotion Faculty Submission Guide
- Using the PasteBoard
- GullCard Information
- How to Access your Student drives (P: or K:) from a Personal Device
- How to Clear Your Browser Cache
- How to Import your Favorites
- Images/search boxes in Internet Explorer and Edge have colored X's over them
- Installing Software using Software Center/Self Service
- Install Software on an SU-Tagged Computer Using Right-Click Elevation for SU faculty
- Lawroom Training Access Questions and Information
- LinkedInLearning - Login Information
- LiquidFiles Secure File Sharing
- Microsoft 365 (Office 365)
- Email and Calendars
- About Email Security
- About the Recall feature in Outlook
- Add a photo to your faculty or staff mail profile
- A student is not receiving emails from their professor
- Campus Email Microsoft 365 Outlook WebApp (Web Access)
- Campus-wide email guidelines
- Cortana- Daily Briefing email feature of Office 365
- Creating a forwarding rule from Microsoft 365 Outlook Web App
- Email Archive Mailbox-Faculty & Staff
- How to add a departmental/shared email address in Outlook for Windows or Mac
- How to add a shared departmental email account to the Outlook mobile App
- How to Enable Contact Lists using Office365 Outlook on a Mac
- How to Manage a Shared Email Account using Outlook
- How to Manage or Add a Shared Email Account using the Microsoft 365 Outlook WebApp
- How to Open Shared Contacts in Outlook 2019 for Windows
- How to Receive a Blocked .exe or .zip Email Attachment via SU Email
- How to view your calendars in the Microsoft 365 Outlook WebApp
- Mac Outlook issue after transition to Microsoft 365
- Mailbox is out of space and cannot send mail
- Managing Blocked/Safe Senders in Outlook
- Managing Blocked/Safe Senders in the Microsoft 365 Outlook Webapp
- Managing Meetings in the Outlook Desktop App
- Managing the Focused Inbox with Microsoft 365
- Maximum number of recipients in an outgoing email -Office 365
- Message Reminders/Email Nudges in the Outlook Web App
- Microsoft Office 365 Outlook Email Quarantined File Extensions
- New Outlook for Mac
- Not Receiving Email in Outlook
- Not receiving emails on Microsoft 365 email account
- Outlook Permission Levels
- Popup message about configuring email address server settings when opening Outlook
- Publishing a Calendar and Viewing a Published Calendar
- Recover a deleted email from Outlook
- Setup SU Email on a smartphone using the Outlook App
- Setup SU email on iPads and iPhones
- Setup SU email on Windows 10
- Sharing a calendar and opening a shared calendar in Outlook
- Students receive bounce-back errors when sending a new message to a recipient they were previously able to mail.
- Turn off Desktop Alerts for shared accounts in Outlook
- User accidentally deleted a distribution list in Outlook
- Using class forum lists in the Outlook address book
- Working with an email account as a delegate in Outlook
- Microsoft 365 Information for SU Faculty, Staff, and Students
- Microsoft Forms
- Microsoft Office
- Creating a letterhead using macros in Microsoft Word
- How to download and install Microsoft 365 for Macintosh computers
- How to download and install Microsoft 365 for Windows computers
- How to Install Data Analysis and Solver ToolPak's in Microsoft Excel
- How to Manage Office 365 Activations and Installations
- Password protect your files in Microsoft Office
- Sharing a OneNote notebook
- Shrink the size of a powerpoint presentation to email
- Self-Paced Training: Excel
- Using Microsoft OneDrive
- Block Edit and Download Access for a OneDrive File
- Collaborating on a OneDrive Word Document
- How to Recover a deleted item in OneDrive
- Inviting External Users to OneDrive Files and Folders
- Managing access in OneDrive
- Managing a Personal OneDrive Account that uses your SU email
- Managing OneDrive files for a Deleted Account
- OneDrive Basics - Microsoft Tutorials
- OneDrive Icons
- View files Shared with You on the OneDrive Client for Windows & Mac
- Welcome to Microsoft Teams!
- Chat, Video, and Audio Calls in Microsoft Teams
- Create/Edit a Channel in Teams
- Getting Started with Teams
- How to View your Team files in Windows File Explorer via SharePoint/OneDrive
- Inviting External Users to a Teams Meeting
- Meetings in Microsoft Teams
- Microsoft Teams Guide for Owners
- Microsoft Teams Secure Calls (with end-to-end encryption)
- Online Video Conference Safety
- Sharing and Collaborating with Files in Microsoft Teams
- Teams Notifications Settings
- Working with Office 365 Groups
- Email and Calendars
- Microsoft Bookings
- Minitab Online
- MyClasses and Instructional Software Help
- Course unknown error when using Respondus LockDown Browser
- Editing Your User Profile
- Folios in MyClasses
- How Do I Submit a Cloud Assignment With Microsoft Office 365?
- How to Access Office 365 from MyClasses
- I cannot install Respondus Lockdown Browser or other programs on my Windows 10 S computer
- Images not shown MyClasses
- Inclusive Access within MyClasses
- Information about Qualtrics
- Information about Turning Point or Clickers
- MyClasses login does not appear when using Internet Explorer
- Panopto
- Panopto is not allowing user to view videos through MyClasses
- Permissions Error with Mac OS
- Publishing to Canvas using Respondus
- Reset your MyClasses guest account password
- Respondus LockDown Browser - SU Students
- User Storage Quota Exceeded Message in MyClasses
- Opening .heic files - Windows
- Proctorio Support
- Salto Door System Information
- Software downloads and discounts for personal devices and home use
- Sonia Client Setup and Web Site Login Information
- Student software access
- SU Imaging - ApplicationXtender and WebXtender
- SU Imaging: Add pages to a document in ApplicationXtender
- SU Imaging: ApplicationXtender 16.6 Document Manager Scanning Tutorial
- SU Imaging: ApplicationXtender Version 16.6 Web Batch Scanning Tutorial
- SU Imaging: ApplicationXtender Web Access 16.6 User Guide
- SU Imaging: Document manager toolbars and thumbnails
- SU Imaging: Printing in WebXtender using Internet Explorer
- SU Imaging: WebXtender doesn't print
- SU Imaging AppXtender Version 16.6 Desktop Client Install
- SU Imaging System Frequently Asked Questions
- SU Required Trainings
- SUSRC 2021 Student Support Information
- Trouble logging into Titanium
- Turning off popup blockers in popular web browsers
- VPN and Remote Access
- Wolfram Mathematica Overview
- Workspace - Web Applications
- Zoom
- Attendee Controls in the Zoom Mobile App
- Changing your Personal Meeting ID and Personal Meeting Room Settings in Zoom
- Disable Screen Share for Participants in Zoom
- Getting Started with Zoom
- Installing Zoom on Mobile Devices
- Inviting Attendees to a Meeting in Zoom
- Managing a Personal Zoom Account that uses your SU Email
- Meetings in Zoom
- Preventing Zoombombing
- Sharing Your Screen in Zoom
- Signing in to the Zoom Client
- Using the Waiting Room Option in Zoom
- Zoom BreakOut Rooms
- Zoom Closed Caption Live Transcription Service
- Zoom Etiquette
- Zoom Integration with MyClasses
- Disabling Passwords for Viewing Zoom Cloud Recordings
- How do I add Zoom Meetings to my Course Calendar
- Play Enter/Exit Chime in Zoom
- Publishing & Sharing Zoom Class Recordings From the Cloud
- Scheduling a Zoom Meeting in MyClasses
- Taking Attendance Through Zoom Usage Reports
- Zoom Video Tutorial for Faculty
- Zoom Meeting Start Button Missing on Client
- Zoom Recordings
- Accessing Viewership Data for Zoom Recordings
- How to Delete Zoom Recordings
- How to Download Zoom Recordings
- How to Trim the Beginning and End of Your Zoom Recording
- Managing Zoom Recordings- Sharing and Access
- Passwords for Zoom Cloud Recordings
- Recording a Meeting in Zoom
- Sharing a Zoom Cloud Recording in OneDrive
- Zoom Automatic Recording Setting
- Zoom Update Required Error
- Zoom Webinar
SU website and other websites
- Create a website on your P drive using the htdocs folder
- How to Request Changes to the Web Directory
- Raising an IT Support Issue in the Technology Support Center portal
- Requesting a change to the SU website
- SU website web applications (webapps)
Telecommunications
- Alertus Emergency Notification App
- Phones and Voicemail
- Teleconferencing
- Television Services for Residence Halls - Xfinity On Campus
