Below is the list of major services and items supported by Information Technology and the Technology Support Center. This is by no means an exhaustive list. If you do not see the item, software, or question you have regarding your technology concerns, please call us at 410-677-5454.
GullNet and Peoplesoft
- "Site name is not valid" error when logging into GullNet
- Accessing Class Rosters and Entering Grades in GullNet
- Cannot access 1098-T form in GullNet
- Clicking advisors name in GullNet sends to an email prompt
- Create a Student Email Distribution List from an exported GullNet Process Scheduler Request
- Creating and scheduling Advising Appointments and Activating Advisees in GullNet
- Creating GullNet Queries
- Enrolling, viewing and changing student schedules in GullNet
- Faculty and Staff GullNet Self Service Information
- GullNet Access is Denied Error using Internet Explorer in GullNet
- GullNet and Peoplesoft FAQs
- GullNet how to guide for faculty
- GullNet how to guide for students
- Holds on your account in GullNet
- How to renew your contract in GullNet
- Making a payment in GullNet (CashNet)
- Obtaining a Course Evaluation Student Participant Count in GullNet
- Obtaining Course Evaluation Long Answers for Department Chairs in GullNet
- Obtaining Course Evaluation Results for Department Chairs in GullNet
- Obtaining Course Evaluation Results in GullNet
- Obtaining Course Evaluation Summary Results for Perdue Business Department Chairpersons in GullNet
- Obtaining Course Evaluation Summary Results for Perdue Business Faculty in GullNet
- Obtaining Course Survey Long Answer Results in GullNet
- Obtaining Course Survey Participant Counts for Department Chairs in GullNet
- Obtaining Crse & Loc Survey Results (Course Evaluations) for Nursing Course Coordinators only in GullNet
- Obtaining Crse & Loc Survey Results (Course Evaluations) in GullNet
- Ordering transcripts through the Registrar's website
- Peoplesoft Query Tips
- Registering for the semester - Student Check-In within GullNet
- Running reports doesn't send report.
- Search Committee page hangs in GullNet
- Signing the Acceptable Use and Policy Receipt Acknowlegement in GullNet
- SQL Error when trying to register for classes in GullNet
- Take a Course Evaluation in GullNet as a student
- Taking an administrative survey (course evaluations) in GullNet
- Trying to register or pre-register and get maintenance page
- Using GullNet to email your students
- Viewing Grades on GullNet as a student
- When trying to click on a link in GullNet, the user gets a spinning wheel
- Where can I get my unofficial transcript?
Info for faculty, staff, students and parents new to Salisbury University
- IT Information for New SU Faculty and Staff
- IT Information for New SU Students
- IT Information for Parents of SU Students
- SU-UMUC Europe - Student Help
Internet Access
- Connect to the SU-Secure Wireless Network (General Instructions)
- Connect to the SU-Secure Wireless Network using a Blackberry
- Connect to the SU-Secure Wireless Network using an Android device/Google Chromebook
- Connect to the SU-Secure Wireless Network using an iPhone or iPad
- Connect to the SU-Secure Wireless Network using a Nook or Kindle E-Reader
- Connect to the SU-Secure Wireless Network using Mac OSX
- Connect to the SU-Secure Wireless Network using Windows 10
- Connect to the SU-Secure Wireless Network using Windows 7
- Connect to the SU-Secure Wireless Network using Windows 8
- Connect to the SU Wired Network in a Residence Hall
- Creating a Help File from the SU-Connect Secure W2 program
- Find Your MAC Address
- Network Compatible Devices
- Registering your gaming console, smartTV, streaming and other network devices for Internet access
- Security certificate is not trusted error in Google Chrome
- Xbox will not connect to internet even after registering and connecting to SU-Connect.
IT Procurement and Consulting Services
- New Computer Configurations - Macintosh
- New Computer Configurations - Windows
- New Printer Configurations
- Suggested Computer Specs for Personal Computers
IT Security
- Data and Account Security
- Email and mobile security
- Malware and Spyware Prevention
- Personal Computer Security
- Recommended anti-malware programs for personal computers
- Troubleshoot Macintosh Ransomware
IT Student Employment Opportunities
Labs and Classrooms
- Audio Visual Services
- Classroom/Meeting Locations and Technology equipment
- Classroom and Meeting Space Locations and Information
- Computer Lab Security
- Distance Learning and IVN Rooms
- Does Information Technology have computers or equipment for loan or checkout?
- How to reserve an IT computer lab
- Information Technology computer lab reservation information
- Information Technology Lab Locations
- Integrated Media Center
- Lab Software Locations
- Sympodium ID350 and ID370 Interactive Pen Display Manual
- Using AirMedia for Wireless Presentations in Classrooms, Labs and Meeting Spaces
- Using Crestron and other touch panel controllers for lab and smart classroom projector systems
- Using Extron control panels for lab and smart classroom projector systems
- Web Conferencing Rooms (i.e. Zoom, BlueJeans, BigBlueButton, Skype)
Mapping the Fulton music archives directly to a Mac or PC
Network Drives and Cloud Storage
- Create a website on your P drive using the htdocs folder
- Getting an out of disk space error on a network drive
- Network discovery turned off error when looking for network drives
- Restore a file from an SU network drive using Previous Versions
- Using Microsoft OneDrive
- Working with Network Drives
Operating System and Hardware Support
- Cannot change default applications for some file formats in Windows 10
- Find your SU computer name for remote access and troubleshooting
- How to update Mac OS keychain password
- Keyboard Function Key Functions
- Microsoft Surface will not turn on or wake from slee
- No bootable partition in table error when turned on
- Operating System Help Links
- Preparing an SU laptop for off-campus use
- Release and renew an IP address
- Windows 10 Deployment Strategy
Passwords and Accounts
- About Single Password
- Different Types of Accounts
- Faculty and staff account creation process
- General information about Faculty and Staff SU accounts
- General information about Student SU accounts
- Get an account or password for a student organization
- Managing student worker accounts in GullNet
- Password Assistance
- Password reset for incoming, prospective and transfer students (GullNet)
- Requesting a guest account for internet and computer login access
- SAP Logins- Perdue School students
- SU account creation, access and deletion for faculty, staff and student accounts
- User repeatedly locked out of SU account after changing password
- Using the SU Password Reset System to change or reset your password
Printing, Faxing and Scanning
- About personal printers in Residence Halls
- Add a banner page to a Canon printer
- Departmental Printing - Canon Printers
- Faxing from a Departmental Canon Printer
- How to Change Toner in HP Printers
- How to Install a Network Printer on Mac OSX
- How to print single-sided in an IT computer lab
- Install a Network Printer in Windows
- Mobile Printing using PrinterOn
- Other Print Services
- Printing envelopes on a departmental Canon printer
- Printing in grayscale in Windows IT computer labs
- Printing multiple PowerPoint slides
- Printing multiple PowerPoint slides on Mac
- Printing to a departmental Canon from Mac OSX
- Printing to a Departmental Canon from Windows
- Releasing print jobs from the GoPrint release station
- Responsible Printing
- Scanning from a departmental Canon
- Scanning in an IT Computer Lab
- Student and faculty poster printing hours and information
- Using GoPrint to Print in IT Computer Labs or Public Locations
Raising an IT Support Issue in the Technology Support Center portal
Requesting a change to the SU website
Software and Applications
- Adobe Acrobat won't open PDFs from the Internet
- Adobe Creative Cloud - How to Login and Use Adobe Products
- CogLab Java Security Issue Fix
- Connecting to and Using Workspace (Formerly Myapps)
- Creating Accessible Content and Files
- Digital Measures for Faculty
- Adding Education to Digital Measures
- DM CV for Tenure and Promotion Checklist
- Faculty Overview of Managing Activities
- Importing Intellectual Contributions from Third Party Sources
- Import Publications from a Third Party
- Promotion and Tenure Reviewer Guide
- Tenure and Promotion Faculty Submission Guide
- Using the PasteBoard
- DocuSign at Salisbury University
- Dropbox asks for admin account when installing
- Email and Calendars
- About Email Security
- About the Recall feature in Outlook
- Add a Mail Profile for a Departmental or Shared Account as Owner
- Add a photo to your faculty or staff mail profile
- Add a shared Inbox, email or other shared folders in Outlook
- A student is not receiving emails from their professor
- Campus Email Web Access
- Campus-wide email guidelines
- Can I delete Archived Email from my mailbox
- Creating a forwarding rule from Outlook Web App
- Custom form cannot be opened error
- Fixing common issues with Office365 (Student) or Exchange (Faculty/Staff) email on personal device mail apps
- General Outlook and Exchange mail settings
- How to Open a Shared Email Account in Outlook for Windows
- How to Open a Shared Email Account Outlook 2016 for Mac
- How to Open Shared Contacts in Outlook 2013 for Windows
- How to Receive a Blocked .exe or .zip Email Attachment via SU Email
- Mailbox is out of space and cannot send mail
- Maximum number of recepients in an outgoing email in Outlook
- Not receiving emails on student Office365 email account
- Outlook Permission Levels
- Outlook regularly pops up with a Windows Credentials window
- Popup message about configuring email address server settings when opening Outlook
- Recover a deleted email from Outlook
- Restore archived emails using Enterprise Vault
- Setup SU email on a Blackberry
- Setup SU email on a Kindle
- Setup SU Email on an Android smartphone or device
- Setup SU Email on a Nook
- Setup SU email on iPads and iPhones
- Setup SU email on Windows 10
- Set up the Outlook app for iOS and Android
- Share your inbox and other folders in Outlook
- Sharing a calendar and opening a shared calendar in Outlook
- Students receive bounce-back errors when sending a new message to a recipient they were previously able to mail.
- Turn off Desktop Alerts for shared accounts in Outlook
- User accidentally deleted a distribution list in Outlook
- Using Campus-Bulletin-Digest
- Using class forum lists in the Outlook address book
- What is phishing and what to do about it
- Working with an email account as a delegate in Outlook
- EMS Reservation System
- Faculty and staff software access
- GullCard Information
- Heartland - Cash Registers
- How to Clear Your Browser Cache
- Images/search boxes in Internet Explorer and Edge have colored X's over them
- Installing Software using Software Center/Self Service
- Install Mathematica for student home use
- Install Software on an SU-Tagged Computer Using Right-Click Elevation for SU faculty
- Lawroom Training Access Questions and Information
- LinkedInLearning (Lynda.com) - Login Information
- Microsoft Office
- Creating a letterhead using macros in Microsoft Word
- Download and installation instructions for Microsoft Office for Macintosh computers for faculty and staff
- Download and installation instructions for Microsoft Office for Windows computers for faculty and staff
- Microsoft Office Training
- Password protect your files in Microsoft Office
- Screen sharing in Skype for Business
- Send a Group Message in Skype for Business
- Sharing a OneNote notebook
- Shrink the size of a powerpoint presentation to email
- MyClasses and Instructional Software Help
- Course unknown error when using Respondus LockDown Browser
- Create and register your account with McGraw Hill Connect - Inclusive Access
- How to record a lecture or presentation in Panopto
- I cannot install Respondus Lockdown Browser or other programs on my Windows 10 S computer
- Information about Qualtrics
- Information about Turning Point or Clickers
- Installing Panopto on an SU PC or Mac
- McGraw Hill Inclusive Access textbooks in MyClasses
- MyClasses login does not appear when using Internet Explorer
- Opting Out of Inclusive Access textbooks in MyClasses
- Panopto is not allowing user to view videos through MyClasses
- Reset your MyClasses guest account password
- Respondus LockDown Browser Help Links
- User Storage Quota Exceeded Message in MyClasses
- Office365
- Scantron (Parscore) Test Services
- Shockwave Flash plugin crashes Google Chrome
- Skype for Business for Mac does not connect
- Software downloads and discounts for personal devices and home use
- Student software access
- SU Imaging - ApplicationXtender and WebXtender
- Trouble logging into Titanium
- Turning off popup blockers in popular web browsers
- Using Skype on Campus
- VPN and Remote Access