Sometimes to fix errors with accessing web pages, you will need to clear your browser’s cache, also known as temporary internet files. This document will cover how to clear the browser’s cache on many of the known browsers.

Note that these instructions may vary from your particular browser’s setup, sometimes changing completely, depending upon your version and device. If these instructions do not work, you may need to consult your device’s manual or visit the support page for your particular browser and/or operating system.

Windows Browsers

Google Chrome Version 10 and newer

  1. Click the Menu icon menu icon in the upper right corner of the browser.
  2. Click Settings.
  3. Click Show Advanced Settings at the bottom of the Settings section.
  4. Scroll to the Privacy section and click Clear browsing data.
  5. Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files.
  6. Change Obliterate the following items from to the beginning of time.
  7. Click Clear browsing data.

Internet Explorer 11 and newer

  1. Click the Tools icon tools icon and select Safety.
  2. Select Delete Browsing History…
    1. You can also press Ctrl-Shift-Delete.
    2. Make sure Temporary Internet Files, Cookies and History are selected.
      1. If you’re having problems with familiar sites, uncheck Preserve Favorites website data. Otherwise, you can leave it checked.
      2. Click Delete.

Microsoft Edge Browser

  1. Open the settings menu by clicking the three dots () in the upper right corner and then clicking Settings.
  2. Near the bottom, click Choose what to clear in the Clear browsing data section.
  3. Make sure Browsing history, Cookies and saved website data, Cached data and files, and Download history are checked.
  4. Click Clear.

Firefox

  1. Click the Open Menu icon menu icon in the top right corner.
  2. Click Options.
  3. Select Privacy in the left side navigation menu.
  4. Click the clear your recent history link in the History section.
  5. Expand Details by clicking the down carat down carat.
  6. Make sure Browsing & Download History, Cookies, Cache and Active Logins are selected.
  7. Change Time range to clear: to Everything.
  8. Select Clear Now.

Mac Browsers

Safari

  1. Click the Safari menu and select Preferences.
  2. Click Privacy.
  3. Click Remove All Website Data…
  4. Click Remove Now.

Google Chrome Version 10 and newer

  1. Click the Menu icon menu icon in the upper right corner of the browser.
  2. Click Settings.
  3. Click Show Advanced Settings at the bottom of the Settings section.
  4. Scroll to the Privacy section and click Clear browsing data.
  5. Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files.
  6. Change Obliterate the following items from to the beginning of time.
  7. Click Clear browsing data.

Firefox

  1. Click the Open Menu icon menu icon in the top right corner.
  2. Click Preferences.
  3. Select Privacy in the left side navigation menu.
  4. Click the clear your recent history link in the History section.
  5. Expand Details by clicking the down carat down carat.
  6. Make sure Browsing & Download History, Cookies, Cache and Active Logins are selected.
  7. Change Time range to clear: to Everything.
  8. Select Clear Now.

Linux Browsers

Firefox

  1. Click the Open Menu icon menu icon in the top right corner.
  2. Click Preferences.
  3. Select Privacy in the left side navigation menu.
  4. Click the clear your recent history link in the History section.
  5. Expand Details by clicking the down carat down carat.
  6. Make sure Browsing & Download History, Cookies, Cache and Active Logins are selected.
  7. Change Time range to clear: to Everything.
  8. Select Clear Now.

Chromium

  1. Click the Menu icon menu icon in the upper right corner of the browser.
  2. Click Settings.
  3. Click Show Advanced Settings at the bottom of the Settings section.
  4. Scroll to the Privacy section and click Clear browsing data.
  5. Select Browsing history, Download history, Cookies and other site and plug-in data, and Cached images and files.
  6. Change Obliterate the following items from to the beginning of time.
  7. Click Clear browsing data.

Mobile and Tablet Browsers

Safari for iOS

  1. Tap Settings
  2. Scroll down and tap Safari
  3. Tap Clear History and Website Data.
  4. Tap Clear History and Data.

Google Chrome for iOS

  1. Tap the Menu icon in the upper right corner of the browser.
  2. Tap Settings.
  3. Tap Privacy.
  4. Tap Clear All.
  5. Tap Clear All again.
  6. Tap Done.

Android

  1. Open the browser.
  2. Tap the Menu icon in the upper right corner of the browser.
  3. Tap Settings.
  4. Tap Clear Cache, then tap OK.
  5. Tap Clear History, then tap OK.
  6. Tap Clear All Cookie Data, then tap OK.
  7. Tap the back arrow twice to return to the browser.

Note: Androids vary from device to device, and these instructions may not work for all Android devices. Please see your manufacturer’s support page for device specific instructions.

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