Overview 

Starting with Windows 11 (22H2), users who download and install the Panopto Remote Recorder should take additional steps to ensure the Remote Recorder works properly. Microsoft has made changes to the audio recording service, which requires a Windows user to be signed in after the system restarts for applications to be able to record audio. As a result, if a Windows user has not signed in after the previous restart, Panopto Remote Recorders may fail to record audio.

To avoid this issue, Windows 11 users need to take one of two options to mitigate this change from Windows. 

Prerequisites

  • Admin access to Panopto Remote Recorder 
  • Admin access to the Windows machine(s) 

 

1. Recommended Option: Utilize Microsoft's Automatic Restart Sign-On (ARSO) 

This is the recommended option as it is simple to configure with no changes made to the user experience. There are some reasons that this option may fail, which can be found in this article: Reasons why autologon might fail.

1.1. Follow the steps listed in Winlogon automatic restart sign-on (ARSO). 

1.1.a. Enable Policy 1

1.1.b. Enable Policy 2 

1.1.c. Prevent the reasons why ARSO might fail, listed in Reasons why autologon might fail. 

2. Alternative Option: Configure Auto-Login for a New User and Set up a Kiosk Application 

Note: This option has a low chance of failure; however, it can be timely to configure and will change the user experience. 

2.1. Create a new Windows user with standard or limited permissions on the target machine(s). Learn how in the article Add or remove accounts on your PC. 


2.2. As an Admin user on the machine, assign the user created in step 2.1, above, to a kiosk application using the following steps:

2.2.a. Navigate to the Windows Settings application and select Accounts (Fig. 1a).

Windows Settings application. On it, the option 'Accounts' is highlighted by a red box. Figure 1a

2.2.b. In the left-hand navigation of the Accounts window, select Other users (Fig. 1b).

left-hand navigation, windows settings' accounts page. on it, 'Other users' is highlighted. Figure 1b

2.2.c. On the Other users page, select Assigned access from under Set up a kiosk (Fig. 1c).

The option 'Assigned access' under 'Set up a kiosk' is highlighted.Figure 1c

2.2.d. On the Set up a kiosk window, select the button Get started (Fig. 1d).

 Figure 1d 

2.2.e. Choose an existing account for the user you created in step 2.1., above.

2.2.f. Choose the kiosk application that you want to use. e.g. Microsoft Edge. 

2.3.  As an admin user, use the Sysinternals Autologon tool to configure automatic logon for the new user.

  • ./Autologon.exe <username> <domain> <password> 



2.4. When the machine is restarted, the new kiosk user will be automatically signed in and the kiosk application will appear.  This user will be unable to use Windows outside of the kiosk application.  Other users can sign in via Ctrl + Alt + Del.

Please Note: For more context on this approach: Set up a single-app kiosk on Windows 10/11
 

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