Problem
When attempting to take a quiz or test using Respondus Lockdown browser, the student receives an error: "Course unknown. Exam not attempted. Unable to connect to Respondus Server for the course or exam settings. Unable to obtain exam title to determine webcam requirement."
Solution
This occurs when a course is copied from one semester to another but the professor does not activate Respondus for the copied course by accessing the Lockdown Browser dashboard.
If you are a student, you should contact your professor for assistance.
Professors can fix the issue with the steps below.
- Select LockDown Browser from the course menu.
- Proceed to the LockDown Browser dashboard.
- You should see a message similar to below indicating that the settings have been updated for the new course.
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