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  • From the SecureW2 JoinNow program, click Settings>Troubleshoot>Create Help File
    create help file
  • Have the user enter their Mac credentials if prompted.
    enter credentials
  • Once it's finished, choose OK.
    finished screen click ok
  • The file is saved on the desktop.
    file saved to desktop
  • Copy it to a thumb drive so that you can attach it to the ticket.  

Attaching it to the ticket

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You are evaluating Refined.