Ask the user if they previously had access. If so, ask if they are using their SU Network (Active Directory) Username and Password. If they need access, escalate a support ticket to EIS.
If the user does not have access to Imaging System from off-campus using WebXtender, they may need to be added to the proper AD group. Escalate a support ticket to EIS for delegated access support. EIS support staff, use IT ADMIN VM, ensure ADUC is installed (see RSAT/Installation instructions on this page: https://kb.salisbury.edu/display/ITD/IT+Admin+Workstation+Documentation ) and ensure the user is in the proper AD group under Groups / Delegated / Imaging:
If the user does not have the option "Open pop-ups in new window" selected in Internet Explorer the print option does not display in a new window. To remedy this:
The Show/Hide Annotations have been clicked to hide:
On the tool bar – it's under actions. If the Annotations are set to SHOW – there is a light gray rectangle around the ICON.
From the Application List Page: