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The first step in troubleshooting IP problems is to try to get a new IP address. In your home network, you’d probably try restarting your router by turning it on and off. Since you don’t have that access using the SU network, you’ll need to release and renew the IP address manually. A word of caution: if your setup requires a static IP address, meaning that your IP address never changes, this guide is not for you. Please call the Help Desk for assistance. This is usually reserved for servers, and not your standard desktop or laptop. In all but the rarest cases, you’ll have a static IP address and can proceed.
Windows
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To access and renew your IP address, you’ll need to open a command prompt.
- Click the Start button.
- In the Search programs and files box, type cmd and hit enter or return on your keyboard.
- A command prompt window will open. At the flashing cursor, type ipconfig /release. This will release your IP address.
- Type ipconfig /renew to get a new IP address.
- Type exit to exit the command prompt.
A restart may be required to complete the process.
Windows 8
To access and renew your IP address, you’ll need to open a command prompt.
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